Always enjoy the Ice Cream on Sticks, especially my custom combination. The small are just enough of a sweet treat however , if you really want to indulge yourself the large ones are even better. I do wish there was a version with a sorbet centre, though they may not be practical to make.
I placed an order which arrived on time, but unfortunately had a minor error.
I let them know, and not only did they rectify my order within 24hrs, but they also included some free mince pies as an apology.
Mistakes happen, but the real measure of customer service is how a company fixes things. The ice cream itself was fantastic too.
Your Royale Mint Chocolate Bullion Bars are simply magnificent! Crisp chocolate, gorgeous mint ice cream, and the gold leaf is such a luxe touch. Had them last year, again this year, and although I have one saved in the freezer, can’t wait until December when I can order some more!
Delicious treat on Christmas Day- loved by all.
This sorbet cake surpassed our expectations! Firstly, it was stunning! The tiers, the colours, the fruits were a feast for the eyes! Secondly, it was delicious! The flavours chocolate, orange and coconut (all in sorbet) and the passion fruit gelée combined beautifully! The orange gave some zing to the chocolate and the coconut softened the orange. The whole effect was scrumptiously delicious!
Customer service was fantastic. My order was accepted though I placed it after the deadline for Christmas orders; Denise explained all the options available for the decoration and understood perfectly what I wanted and cake was delivered on the date by fairy Ruby Violet!
These are absolutely delightful I can’t stop ordering them. Delivered in perfect condition
The food is great of course, but it's the people that make Ruby Violet. Such a helpful bunch and such a good experience.
The Violet Chocolate Chip ice cream is an unusual combination but it works so well.
It’s a new twist on a classic flavour and I loved it!
The violet is very subtle but adds a good partner to the chocolate chip.
I will definitely be ordering this again.
Was all delivered ice cold! Ice cream is delicious and the Bullion Bars are simply magic! Will buy again and highly recommend :)
Easy to order on website and a delicious product as always. Highly recommended!
Delivery was an hour earlier than notified, which could have been problematic, and the outer box was squashed as if other deliveries had been stacked on top. Inner box was undamaged though when checked, and the cake intact, and delicious!
I absolutely loved the Stracciatella! Rich flavor with the perfect amount of chocolate bits. I’m definitely coming back to try more flavors!
A last minute order that was taken and arrived just in time which was collected from the Parlour in London. Customer service was excellent both on the phone and in store. The cake looked beautiful and delighted the birthday girl. Only feedback - the sponge was really dry and seemed to come away from the ice cream. Would not order the sponge next time. The ice cream was lovely though. It would have been nice to have ice pack carrying facility at the store - but on the whole delighted and thank you.
Priya - London
We were delighted with the ice cream cake, it was quite delicious! My son, said that it was his favourite birthday cake since moving to the UK from the Cayman Islands 5.5 years ago. We used to have Dairy Queen ice cream cakes there which he loved, so I desperately wanted to get him something special for his 18th, and luckily came across your company. Highly recommend this ice cream cake, which came very well packaged and delivered by DHL whilst my son was at school, so he had no idea! Great Surprise! Thank you :)
The cake arrived an time and was well packaged. It looks very nice - haven’t tried yet - but surprised by the size especially as it’s meant to feed 8 or 9!
The desert itself was unbelievably delicious but even better was the service. It was a very late order and we were accommodated at every turn. Everything was brilliant.
I have ordered two ice cream cakes to celebrate my competition. First of all, the customer service is perfect, very professional and kind all the times as I was asking some infos beforehand regarding delivery and so on.
The delivery was perfectly respecting the agreed day and time!…
The cakes were awesome!!
I can’t remember to have had any better in my life.
The quality of the ice cream was superb and the way they put together in the cakes was remarkable!
I can’t recommend this company enough:
the product is ways ahead of any common around and deserves to be enjoyed!
Well done, very happy and satisfied!
Thanks.
Best, M
Bought as a birthday present.
Despite a delay in receiving due to courier, ice cream was still frozen. Great & speedy customer service to resolve .
lovely birthday cake with great flavours. would probably give the sponge a miss next time as the icecream is great on its own.
The ice cream cake arrived perfectly packaged. I was really impressed with the quality. Everyone in the family enjoyed the ice cream for my husband's birthday. Never too old for ice cream cake!
Maxi Moo Moo is a great flavour for kids and adults alike. Plus the name always makes my 5 year old giggle.
I normally choose a sorbet as I like quite sour tastes but Ruby Violet's Belgian Chocolate is in my top 3 flavours.
All members of the family from 6 to 80 years gave big thumbs up to this cake.
The ordering, delivery, packaging and presentation were just perfect. I was concerned the cake will melt as it was delivered a couple of hours before I arrived home. But the dry ice and insulation did a great job of maintaining temperature. The cake also kept well in the freezer well for 5 days.
I ordered the almond brittle and chocolate sauce (you have to make it yourself!), which I definitely recommend. I also ordered the sponge which should come as a standard, but does not.
I would allow 45 min to defrost if the cake has been in the freezer for days.