WHOLESALE FAQs

Delivery information 

Local Delivery: FOC on Saturdays between 12pm-6pm. Delivery outside these hours can be arranged for a fee. 

Which delivery methods are available to me?

Local Delivery - View our map here. Please note, we may be able to deliver outside of this area, please discuss with us via email.

Uk Shipping for wholesale - Coming soon

What happens if my shop is closed when the delivery arrives?  

Please make sure you select a delivery timeframe within your opening hours. If a delivery attempt is made and your shop is closed unfortunately the ice cream will be returned to our parlour and either collection or re-delivery (for a fee) will need to be arranged.

What is the minimum spend? 

£250+VAT per order. *All prices displayed in our wholesale shop include VAT

What's the size difference between tiny and medium tubs?         

Our medium tubs are 474ml and our tiny tubs are 100ml

I placed an order but didn’t receive a confirmation  

If this happens please check all email inboxes i.e spam, junk etc. then if you still can’t find anything send us an email straight away and we will look into it for you.

Refunds & Returns

Unfortunately we are not able to accept returns for perishable goods. We may be able to refund you depending on the reason for the refund request. If you would like to request a refund please contact us within 48 hours of receiving your goods with images and a full explanation for the request. Contact us at: tornado@rubyviolet.co.uk

Are your ice creams vegan/vegetarian?

All of our sorbets are vegan except for Watermelon & Mint Granita as it contains honey as a sweetener. Our ice creams contain dairy products i.e. milk, double cream and pasteurised egg. All our ice creams and sorbet are churned in the same machines so there may be traces. If you have a severe allergy we would advise against purchasing our products.

How do I access allergen information?          

If you have a specific question about allergens in any of our products please contact us at parlour@rubyviolet.co.uk

All ingredients and nutritional information will be available on tubs.


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