CHRISTMAS ORDER INFORMATION

Collection dates & Opening hours:          

King's Cross Christmas opening hours for collection - 

24th of December - 10am-2pm

25th-30th of December - Closed

31st of December - 10am-2pm 

1st of January - 15th of January - Closed

Marston Moretaine opening hours for collection -

24th of December - 10am-2pm

25th-30th of December - Closed 

31st of December - 10am-2pm

1st of January - 4th of January - Our office will be closed but we can arrange collection between these dates.

UK Shipping order dates:    

Thursday the 2nd of December (order cut off - Monday the 29th of November at 12pm)

Thursday the 9th of December (order cut off - Monday the 6th of November at 12pm)

Thursday the 16th of December (order cut off - Monday the 13th of November at 12pm)

Wednesday the 22nd of December (order cut off - Monday the 13th of November at midnight) - The 22nd is our final delivery date however we would advise placing an order for the 16th to avoid Christmas courier delays. 

*We may be able to take orders after the 13th of December but there will be a rush fee applied to the order. Our shipping service will not go ahead on the 30th of December.

Local delivery dates & delivery map:

Marston Moretaine: We will be offering local delivery on the 22nd of December, if you're within 1 mile of our kitchen at Unit 4, Marston Business Park, Lower Hazeldines, Marston Moretaine MK43 0XT,  please contact us at parlour@rubyviolet.co.uk to request a free delivery code.

North London: We will be offering local delivery on the 16th and the 22nd of December, please check our North London local delivery map before ordering. The final cut off for local delivery orders will be the 13th of December at midnight. If you're within our local area and would like access to a free delivery code please email us at: parlour@rubyviolet.co.uk

Local Delivery - View our map here.

Can all products be shipped?

Unfortunately due to packaging we can't ship everything. We have separate collection pages for each delivery method, please make sure you're ordering from the correct page - 

UK Shipping: HERE

North London Delivery & King's Cross Collection: HERE

Marston Moretaine Collection: HERE

How much is delivery? 

UK-Shipping: £10 per order (delivery may be more for large orders).

Local Delivery: free over Christmas, please email parlour@rubyviolet.co.uk to claim your free shipping code.

Is there a minimum spend for delivery?

UK-Shipping & Local Delivery: £36 + £10 delivery  

Collection: No minimum!

What happens if I’m not at home when the delivery arrives?  

UK-Shipping: All deliveries will be made on a Thursday, DHL will contact you with a timeframe on the day. If you are not in when the delivery is attempted we cannot refund you for any melted ice cream. If you are not home DHL will leave the parcel on your doorstep or in a safe place.

Local DeliveriesWe would like to ask all customers to be home for their scheduled delivery date. We appreciate it’s difficult as we’re not able to provide a specific delivery time frame but as we’re delivering frozen delights we cannot leave the parcel in a safe place so it’s really important you schedule the delivery for a day you are home and if something comes up last minute just give us a call to let us know.

I placed an order but didn’t receive a confirmation  

If this happens please check all email inboxes i.e spam, junk etc. then if you still can’t find anything send us an email straight away and we will look into it for you.

My order arrived but something is not right!  

If you are missing items or are not happy please contact us via email. Our management team will do our best to help you. If you call our parlours it’s possible a member of our front of house staff will answer and won’t be able to assist you so it’s always best to email. Please include your order number, name and any images you have when emailing us.

Refunds & Returns

Unfortunately we are not able to accept returns for perishable goods. We may be able to refund you depending on the reason for the refund request. If you would like to request a refund please contact us within 48 hours of receiving your goods with images and a full explanation for the request. Contact us at: tornado@rubyviolet.co.uk

Are your ice creams vegan/vegetarian?

All of our sorbets are vegan except for Watermelon & Mint Granita as it contains honey as a sweetener. Our ice creams contain dairy products i.e. milk, double cream and pasteurised egg. All our ice creams and sorbet are churned in the same machines so there may be traces. If you have a severe allergy we would advise against purchasing our products.

How do I access allergen information?          

If you have a specific question about allergens in any of our products please contact us at parlour@rubyviolet.co.uk


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